We love our customers, which is why we are so committed to ensuring they are satisfied – otherwise, our work would be meaningless. We therefore greatly appreciate it when our customers take the time to write to us or pop into the office to give us feedback on our work. The vision behind TEESHOPPEN is to provide Denmark’s best customer service, which is why we’re always working to optimise our service based on the feedback we receive from our customers. After all, it’s no use us going around thinking we’re good at what we do if our customers don’t agree.
When running an online shop, the most important thing is that our customers are happy not only with the products we sell, but also with the service we provide – and ideally, it should be a combination of both. If our customers think our products are really good but at the same time feel that the standard of service is rock bottom, we can be almost certain they won’t return – and the same goes if the opposite is true. Ideally, we should provide excellent service and sell products of a very high quality, so that we can have satisfied customers who are keen to shop with us again.
Of course, it can be difficult to please everyone, as we know that all our customers are different and therefore have different views on what constitutes good products and good customer service. With this in mind, we always try to regularly review the feedback we receive via our TrustPilot profile and also occasionally ask customers who visit our warehouse/shop in Skalborg what they think of us. We greatly value our customers’ feedback, so that we always know what we could do better and what we’re doing really well.
Our customers are our very best reference
There may be plenty of ‘recipes’ for how to run an online shop in terms of customer service, but ultimately it is our customers’ opinions that matter most. Our aim for good customer service is therefore to always keep an eye on what our customers think we’re doing well and what we can improve. The vision behind TEESHOPPEN is to be an online shop with Denmark’s best customer service – and we’ve certainly succeeded, if you ask us!
But of course, anyone can claim that, which is why we’re happy to let our customers have their say...
In autumn 2017, we asked three of our customers who had visited our warehouse/shop in Skalborg why they shop at teeshoppen.com in particular. Andy, Troels and Michael are all completely satisfied with the customer service we provide, and all three agree that our delivery is incredibly fast. Take a look below, where Andy, Troels and Michael briefly outline what they think of TEESHOPPEN.
Andy Hemmingsen:
“The service, the quality and the delivery time. It usually takes a day at most.”
Troels Sander Thomsen:
“The great prices, and I think the fit is brilliant. Their hoodies in particular fit really well. And then, of course, the fast delivery!”
Michael Kærgaard Jacobi:
“The great prices and I think the clothes look really cool. Their hoodies in particular fit brilliantly. And then, of course, the fast delivery!”
Michael Kærgaard Jacobi:
“I shop at TEESHOPPEN because they have the white T-shirts that I love. Great fit, great customer service, and they’re super quick with delivery!”
TrustPilot reviews
Below is a selection of the reviews we’ve received from our customers on TrustPilot. We really appreciate our customers taking the time to write a review.
| Fantastic company. I’ve now bought over 20 T-shirts from Tee-shoppen. They have the best fit on the market, great value for money, and lightning-fast delivery. The other day, I placed a new order at 3.45 pm, and by 7.30 am the next morning, the parcel was sitting on my doormat. Andreas Skifter Madsen, 1 November 2017 |
| Brilliant products. Oliver Borgstrøm, 20 October 2017 |
| On Monday at 3 pm, I ordered a bunch of T-shirts, hoodies, turtlenecks and a couple of hats. When I got up on Tuesday morning, I’d received a message from DAO, who’d been to my address with a parcel from TEESHOPPEN at 3 am whilst I was fast asleep, and sure enough, it was right outside my door in Aarhus. Now that’s what I call fast delivery! TEESHOPPEN really do deliver quality at very good prices! Jesper Schumann, 27 September 2017 |
| I’ve now shopped at TEESHOPPEN twice and I’ve never experienced such fast delivery. If you order before 4 pm, you’ll have your items the very next day. Huge respect from me and brilliant service! I’m happy to recommend the company and will gladly shop here again! Simon, 5 May 2017 |
| A brilliant shop for the clothing market. Huge selection for all kinds of fashion styles. You get exactly what you order – no issues with items being smaller or larger than expected – and you’re guaranteed value for money. Can’t give anything other than a full 5 stars from here. Would definitely recommend shopping there :D CJRumsphere, 24 April 2017 |
| I’ve bought 25 T-shirts so far. The quality is fine and orders are dispatched quickly, with helpful information and a touch of workshop humour. Per Hansen, 20 April 2017 |
| Absolutely fantastic service from TEESHOPPEN. I’ve never dealt with such lovely and professional people. An easy-to-navigate shop with great clothes at reasonable prices. The items arrived in a flash, and the one item where I’d got the size wrong, I sent back and received a new size without any hassle. In fact, the company drove out to me on 24 December with the correct size themselves and made sure I received it in time for Christmas Eve!! Conny, 25 December 2016 |
| I’m almost speechless at the excellent service I’ve received! No other online shop I’ve shopped at before has been able to match this standard. I placed my order on Saturday. Just 4 minutes (!!!) after I’d placed it and received a confirmation email, I got another email saying the order had been packed and was ready for dispatch. And here on Monday morning, I was already able to collect my parcel. This is definitely not the last time I’ll be shopping with you! Anders Pedersen, 19 December 2016 |
| This is now the second time I’ve ordered a large number of T-shirts in various sizes. Henrik Karstensen, 7 December 2016 |
| This is neither the first nor the last time I’ve ordered from this site. Brilliant products at brilliant prices! Jakob Kopp Jensen, 29 November 2016 |
We hope you’ll also feel like leaving a review on TEESHOPPEN’s TrustPilot, so we can keep getting better at what we do every day. If our customers aren’t happy, then neither are we!
/TEESHOPPEN
