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Customer service – enquiries regarding orders

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QUESTIONS ABOUT YOUR ORDER

Here you can find answers to frequently asked questions regarding your order.

Returns and refunds

How do I return an item?

Can I cancel my order?

How long is your returns policy?

When will I receive my refund?

Can I exchange an item in your high street shop?

Can I get my money back onto a different card if my card has been stolen, lost or has expired?

Questions about your order

My parcel hasn’t arrived on time

Where is my order being dispatched from?

Where can I find my order number?

Where can I find my track and trace number?

I’ve made a mistake with my order

I have received the wrong item or a faulty item